RETURNS AND EXCHANGES
Method of application made
For every purchase you can request a Return on FUTURARTSHOP.com, by accessing your account and clicking on "My Orders". Select the order you wish to return and click on the "Return". You will be shown a page where you define the products you wish to return and confirm the procedure. Remember that you have 14 working days from the date of receipt of the package to do this.
After your return request, you will receive an e-mail that confirms that the procedure and the number of return authorization.
To make the return, you will need to contact the carrier to pick up the package. The return shipment will be borne by the customer. Doing exception of products clothing and accessories, the return will be borne by FUTURARTSHOP.com
As soon as the package will be returned, we will verify that your return has been successfully activated through the portal FUTURARTSHOP.com, before the commencement of the 14 working days of delivery and that the return complies with the said. Following a successful completion of these tests, we will refund the amount according to the method of payment used.
Arrangements for the refund of a Return
The refund will be made only after an all checks returned order has been made and we have been successful. These audits cover the period of the request made, which must be made no later than 14 working days from receipt of the package and the compliance of the order. Provided that the product is in perfect condition (in the case of CDs, DVDs and video games the packaging must be intact). The item must be properly packed and shipped to the following address, enclosing the original invoice or receipt:
Via Eduardo Scarfoglio 4/a
As soon as you received your package, FUTURARTSHOP occur have been met and whether the procedure was successful, we will proceed to make your repayment will be made by crediting your credit card (if you paid by credit card) or bank transfer (if you paid by bank transfer or cash on delivery) or credit Paypal (if you paid with Paypal).
As a result of these tests, you will receive an e-mail that will confirm the acceptance of the return request.
You'll see the refund on your behalf or on your card as soon as the return arrives at the warehouse FUTURARTSHOP.com and products will be verified. The timing depends on your bank.
If your purchase was made using a discount code, the discount amount will not be refunded, the refund will be related only to the difference between the value of the discount and the value of the purchase.
Method of application returnable
If the customer wishes to change the purchased product can send an email to the following address: firstname.lastname@example.org